Artson Fashion Terms and Conditions

1. Who we are and when these terms apply

Artson Fashion is the trading name of ARTSON NV, Markt 16, 3150 Haacht, Belgium. Company and VAT number: BE 0435.292.052. Email: artson@artsonfashion.be. Customer service: customerservice@artsonfashion.be. Telephone: +32 16 60 13 23.

Since 1937, Artson has stood for quality and service. Through Artson Women and Artson Men, we offer personal service in our shops and online store.

These terms apply to online purchases by consumers: individuals acting outside their professional activity. To order, you must be at least 18 or be represented by a parent or legal representative. The terms applicable when you order continue to apply to that order. Later changes are not retroactive. Your statutory consumer rights are always preserved.

2. Products, prices and ordering

The product page states the main features and price. Prices include applicable VAT. Shipping and any other additional charges are displayed before you place your order. Promotions are subject to the conditions and validity period stated with the offer.

We present products as accurately as possible. Screen settings may affect colour, but this does not limit your rights if the delivered product does not conform to the contract.

Add products to your basket, enter your details and select from the available delivery and payment options. You can check and correct your order before confirming it with an obligation to pay. The contract is concluded when we accept your order by email. Keep your order confirmation and these terms. If an ordered product is unexpectedly unavailable, we inform you and refund the amount received for it without undue delay.

3. Payment

You can use the payment methods available for your order at checkout. Payment takes place in a secure payment environment using an encrypted HTTPS connection. No special software is needed. If a payment is not approved, we inform you of any necessary next steps; a failed payment does not count as a successful payment.

4. Destinations, shipping and delivery

Available destinations and delivery or collection options depend on your basket and delivery address. You can order for a destination with an available delivery option at checkout. Charges are shown before payment. For other destinations, contact hello@artsonfashion.be.

We deliver to the agreed address or make the order available according to the selected collection option. Any specific delivery period agreed before ordering applies to that order. If no other period is agreed, we deliver without undue delay and no later than 30 days after conclusion of the contract.

In the event of delay, you may give us an appropriate additional delivery period. If we still do not deliver, you may terminate the contract. No additional period is needed if we refuse delivery or timely delivery was essential and this was clear when the contract was concluded. Following valid termination, we refund all amounts due without undue delay.

When shipping with a carrier offered by us, we bear the risk of loss or damage until you, or a third party designated by you other than the carrier, receive the goods. If you independently choose a carrier we do not offer, the statutory rules for that choice apply. Report a damaged, incorrect or incomplete parcel to customer service as soon as possible. There is no three-day deadline that extinguishes your rights; your statutory rights remain intact.

5. Right of withdrawal for online purchases

You may withdraw from your online purchase without giving a reason within 14 calendar days. This period starts on the day after you, or a third party designated by you other than the carrier, receive the goods. For one order containing goods delivered separately, it starts after receipt of the last item.

Before the period expires, clearly inform us of your decision to withdraw, for example by email to customerservice@artsonfashion.be or by post to ARTSON NV – Artson Fashion, Markt 16, 3150 Haacht, Belgium. You may use the model form below, but this is not compulsory. Preferably include your name and order number so we can locate your order. Keep proof of your notification.

Send back or hand over the goods to Artson Fashion, Markt 16, 3150 Haacht, Belgium, within 14 calendar days after notifying us of withdrawal. You bear the direct return costs unless we have agreed to cover them. Returning goods to our shop in person is free. For incorrect deliveries or valid guarantee claims, we cover the necessary return costs.

You may try on clothing and inspect goods as you would in a shop. Handling beyond what is necessary to establish their nature, characteristics and functioning may make you liable for demonstrable diminished value. Missing packaging, labels or security tags do not automatically remove your right of withdrawal. Return goods with original packaging and accessories where possible, and pack them carefully.

The right of withdrawal also applies to sale and outlet items. Statutory exceptions may apply to goods made to your specifications or clearly personalised, and to sealed goods unsuitable for return for health or hygiene reasons once you have broken the seal. We inform you before purchase if such an exception applies to a product. Your rights regarding defects remain.

6. Refunds following withdrawal

In the event of full withdrawal, we refund you in accordance with the applicable statutory rules.

We refund without undue delay and within 14 calendar days of your withdrawal notification. Unless we collect the goods ourselves, we may withhold reimbursement until we receive them or you provide evidence of sending them back, whichever happens first.

We use the same payment method as for the purchase unless you expressly agree otherwise. We charge no refund fees. We explain any statutory deduction for demonstrable diminished value.

7. Statutory guarantee

New goods carry the statutory conformity guarantee under the conditions and time limits of applicable law, including sale and outlet items. We are your contact as the seller. Report any discovered defect as soon as possible and within two months of discovery to customerservice@artsonfashion.be, with a description and proof of purchase. Any mandatory consumer protection applicable under section 8 remains unaffected.

You are entitled to free repair or replacement under the statutory conditions. Where the law allows, for example if repair or replacement is impossible or is not completed within a reasonable time and without significant inconvenience, you may request a proportionate price reduction or termination. A minor defect does not entitle you to terminate.

The statutory rules of evidence and presumptions apply to proof of a lack of conformity. Normal wear and damage caused by misuse are not covered where they do not constitute lack of conformity. Original packaging is not required for a guarantee claim. Commercial guarantees do not limit your statutory rights.

8. Complaints and disputes

For questions or complaints, contact customerservice@artsonfashion.be, +32 16 60 13 23 or our postal address. We aim to handle complaints within seven working days. If no solution is reached, information on out-of-court dispute resolution is available from the Belgian Consumer Ombudsman Service: Consumentenombudsdienst. This does not affect your right to bring proceedings before the competent court.

Belgian law applies. This choice does not deprive you of protection afforded by mandatory provisions of the law of your habitual residence that apply under the relevant rules. The competent court is determined by the applicable jurisdiction rules; these terms do not restrict consumers’ legal protection.

9. Privacy, intellectual property and other provisions

We process personal data as described in our privacy policy at /policies/privacy-policy. We work with payment and logistics providers, among others, to process and fulfil orders.

Our website content, images and trademarks are protected by our intellectual property rights or those of the relevant rights holders. Use beyond what the law permits requires permission.

Statutory rules apply in cases of force majeure. No provision excludes liability or consumer rights where the law prohibits this. If a provision is invalid or unenforceable, the remaining provisions continue to apply insofar as legally possible.

10. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: ARTSON NV – Artson Fashion, Markt 16, 3150 Haacht, Belgium; customerservice@artsonfashion.be.

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: …

Ordered on (*) / received on (*): …

Name of consumer(s): …

Address of consumer(s): …

Signature of consumer(s) (only if this form is submitted on paper): …

Date: …

(*) Delete as appropriate.