Clear terms for satisfied customers:

About Artson Fashion
Artson has been known for quality and service since 1937. With its Artson Women and Artson Men stores, the family business has become a familiar name in Haacht and far beyond, almost 80 years on. Through our online shop, we strive for the same customer satisfaction that has defined us for so long.
Artson Fashion
Markt 16
B-3150 Haacht
Email address: webshop@artsonfashion.be
Telephone: +32 16 60 13 23
VAT number: BE(0)435 292 052

Scope & Conditions:

Our general terms and conditions apply to every offer made by the Artson Fashion Webshop to you as a Consumer (any natural person who acquires or uses marketed products or services exclusively for non-professional purposes).

We deliver to Belgium, the Netherlands, Luxembourg, France, Germany, Italy and Spain. If you wish to have a product delivered to another country, you can contact our shipping department at hello@artsonfashion.be and we can calculate the transport costs for you.

You must be at least 18 years old to place an order. If you are under 18, we ask that a parent or legal guardian place your order. If we discover that an order has been placed by a minor, we may refuse that order.

Placing an order on the website constitutes explicit acceptance of our general terms of sale, which are always available on this website.

Our offers and your order:

If an offer is valid for a limited period or subject to conditions, we explicitly state this in the offer.

All products in our online store are available to buy. We use images to represent them accurately. Despite the care we take with image quality, colour differences may arise due to the technology used and your screen settings. Artson therefore cannot be held responsible for any colour variations.

Your order is complete and the agreement between us becomes final once we confirm your order by email and receive approval from your card issuer for your credit or debit card payment transaction. We accept direct bank transfers and Bancontact/Mister Cash. If your card issuer refuses to authorise your payment to us, we cannot be held responsible for delivery delays and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.

To purchase a product, add it to your shopping basket. Then enter your contact and billing details. Next, choose your delivery method: delivery to an address in Belgium or collection from our Haacht store. In the final step, you will see a summary page, accept our general terms and conditions and confirm your payment by pressing the order button labelled "order with obligation to pay". Once you have completed these steps, your purchase is final. If you entered a correct email address, you will receive confirmation of the successful transaction.
Your personal data will not be sold to third parties and will only be used by us in connection with your order and for after-sales service.

Right of withdrawal:

When you buy products from us, you have 14 days after delivery to decide that you do not wish to keep the goods. You can then return your order without a penalty and without giving a reason (you pay the return costs yourself). Within 14 days of receiving your returned order or being notified that you wish to withdraw from the contract, we will refund the full purchase amount using the same payment method you used. You can also return or exchange the products in our store free of charge.

You are responsible for the direct cost of returning the goods. You can send your return parcel by post or courier.

We may withhold the refund until we have received the goods back for inspection.

Products we do not accept for return:

items with the security tag removed
items with the barcode price label removed
washed, worn or damaged items
items with missing components such as labels, laces or buttons
items without their original packaging
During the first 14 days after delivery, we expect you to handle your order and its packaging with care. If you wish to retain the right to return the goods as described above, you may only unpack or use them as much as necessary to decide whether you wish to keep them. Returned goods may only have been tried on and must not have been used. Goods must be returned in their original condition and packaging, with all supplied accessories, in accordance with our instructions above. Only the amount actually paid will be refunded.

We handle your order with the utmost care, but mistakes can occasionally happen. Is your delivery incorrect or incomplete? Contact our customer service team at customerservice@artsonfashion.be or on +32 16 601323. If the product does not match what you ordered, we will arrange its return and refund the full amount of the incorrectly delivered product.

Prices:

During the period stated in our offer, our prices will not change, except for price changes resulting from changes in VAT rates.

Our prices include all taxes, VAT, levies and services, so there are no surprises. We may decide to charge shipping costs in addition to the purchase amount, but this will be clearly stated on our website and we will always inform you before you finalise your purchase.

Prices in the Artson Fashion Webshop are the same as in our stores.

Payment:

We can only accept payments through the payment modules on our website.

To ensure secure online payment and protect your personal data, transaction details are encrypted using SSL technology before being sent over the internet. You do not need any special software to pay using SSL. You can recognise a secure SSL connection by the padlock in the lower status bar of your browser.

Conformity:

We guarantee that our goods match your order and meet the reasonable expectations you may have of them, taking the product specifications into account. We also guarantee that our goods comply with all laws in force at the time of your order.

Delivery and fulfilment:

All goods and services are delivered to the address you provide when placing your order.

When an item is in stock, it will be delivered to your delivery address within 1 to 4 working days.

Deliveries are made by a courier service chosen by Artson Fashion.

If we cannot deliver on time, we will always inform you before the expected delivery period expires. If we fail to do so, you may cancel your order free of charge. We will then refund you no later than 30 days after termination.

Our shipments are always at our risk, so you need not worry about goods being lost in the post. However, if you return goods to us within 14 days of purchase because you do not wish to keep them, you are responsible for the return transport.

If the goods we deliver have been damaged in transit, do not match the items listed on the delivery note or do not match the items you ordered, you must notify us as soon as possible and in any event within 3 days, and return the items to us within 14 calendar days of receipt. If you have any questions about the returns procedure, you can contact one of our team members at customerservice@artsonfashion.be.

We cannot be held liable for any damage resulting from late delivery or non-delivery by the carrier appointed by Artson Fashion. In such cases, our liability is limited to the value of the goods proven not to have been received by the customer.

Force majeure:

In the event of force majeure, we are not obliged to fulfil our obligations. We may either suspend our obligations for the duration of the force majeure event or terminate the agreement definitively.

Force majeure means any circumstance beyond our will and control that wholly or partially prevents us from fulfilling our obligations. This includes, among other things, strikes, fire, business interruptions, power failures, failures in a telecommunications network, a connection or communication system used, and/or our website being unavailable at any time, and non-delivery or late delivery by suppliers or other engaged third parties, etc.

Intellectual property:

Our website, logos, texts, photographs, names and, in general, all our communications are protected by intellectual property rights belonging to us, our suppliers or other rights holders.

You may not use or modify the intellectual property covered by the rights described in this article. For example, you may not copy or reproduce drawings, photographs, names, texts, logos, colour combinations, etc. without our prior express written consent.

Complaints and disputes:

We always hope that every customer is 100% satisfied. However, if you have a complaint about our service, you can contact us at customerservice@artsonfashion.be. We will do everything we can to resolve your complaint within 7 working days.

All agreements we enter into with our customers, regardless of their place of residence, are governed exclusively by Belgian law. In the event of a dispute, only the competent Belgian courts have jurisdiction. If another law applies for reasons of international law, the Belgian Market Practices and Consumer Protection Act will be the primary reference for interpreting these general terms and conditions.

Customer satisfaction and the impeccable quality of our products are our main priorities, online too. Please do not hesitate to contact us if you have any doubts or if anything is unclear.

The Artson Fashion team